SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 1 to 2 days after receiving order confirmation. You will receive an initial confirmation email and then you will receive an additional notification once your order has been mailed.
Domestic Shipping Rates and Estimates
USPS Ground Advantage | 2-5 Business Days | $5.00
Priority Mail | 1-3 Business Days | $10.00
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If you have not received your order within 5-7 business days, please contact us at chingle@cwjewelers.store with your name and order number.
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RETURN & EXCHANGE POLICY
We will honor all returns/exchanges.
For All Refunds: You must contact us within 30 days in order to receive a FREE return package. You MUST return the entire order, UNDAMAGED, before the 30th day before receiving a FULL refund.
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For All Exchanges: You must contact us within 30 days requesting for an exchange.
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For All Damaged or Broken Returns: You must contact us in order to receive a FREE return package. You MUST return the FULL or Partial order to receive a replacement or refund. This entire process must be done within 30 days to receive a FULL refund.
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You can reach us at chingle@cwjewelers.store