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FAQ

THE MOST COMMON QUESTIONS

  • What is the refund policy for CW Jewelers?
    At CW Jewelers, all sales are final after shipping. However, for damaged or broken products, return packages can be mailed upon request. Please note that all replacement returns must include all or partial pieces from the original purchase.
  • Is there free shipping?
    Yes, for all purchases made over the total cost of $40. Total cost includes tax.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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